MakoCare is published on Google Play. You can ask at any time for the deletion of your account and of the personal data attached to it — directly in the app, or from this page if you no longer have access to it.
1. Directly in the app
This is the fastest path — deletion is immediate and permanent:
- Open the MakoCare app (or makoocare.com) and sign in.
- Go to Settings — the profile tab in the mobile app.
- In the “Danger zone”, tap “Delete my account”.
- Confirm: your account and your data are erased right away.
2. From this page
No longer have access to the app? Send us a request with the email address of your MakoCare account. Every request is handled within 30 days.
Data that is deleted
- • Your account: name, email address, password and profile picture.
- • The infographics you created, published or not.
- • Your plans, your progress and your daily recommendations.
- • Your notification preferences, push tokens and notification history.
- • Your answers to in-app review and feedback prompts.
Data that is kept
- • Invoices and payment records, kept to meet accounting and tax obligations (usually 10 years).
- • Anonymised technical logs required for security and fraud prevention.
- • Your Google Play or App Store subscription: deleting the account does not cancel an active subscription — cancel it from the store.
- • Your email address if you subscribed to the newsletter: it is only used for the newsletter, until you unsubscribe.
How long it takes
Requests sent from this page are processed within 30 days. Deleting from the app settings takes effect immediately.
Contact us
A question about the deletion of your data? Write to us at support@makoocare.com.
MAKO MALI LTD
Registered in England & Wales, No. 16126147
71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
Email: support@makoocare.com